Delivery Policy - Sensoria Home | Home Furniture and Home Decor
1. Once the Customer places an online order, Sensoria Ltd commits to deliver the order within 3 to 4 business days.
2. Should the product be out of stock Sensoria Ltd will immediately inform the customer by email or telephone and a full refund will be granted should Sensoria Ltd be in possession of the payment.
3. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
5. Sensoria Ltd Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.
6. Sensoria Ltd commits to deliver the ordered and available items within 4 Business Days (excluding weekends and public holidays). Should Sensoria Ltd not be in a position to deliver the Customer’s orders within the given time-frame (for e.g in case of any force majeure), Sensoria Ltd Delivery Team shall contact the Customer immediately & notify him when the delivery of his order shall take place.
7. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Sensoria Ltd on 2630038 to notify the Delivery Team as soon as he reasonably can.
8. The Customer needs to present his identification document (National ID or Passport) to the Sensoria Ltd Delivery Staff before accepting the delivery.
9. The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
10. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Sensoria Ltd on 2630038 .
11. Sensoria Ltd will not install any product(s) on behalf of the customer.
12. Once a product has been delivered to a customer Sensoria Ltd will not grant any refund. So it is the responsability of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
13. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.